02 / TURBOX SUPPORT
We are here
to help.
Need help with RomyEcho? Tell us what happened and we will help you get back to learning.
Contact our support team directly.
Email [email protected] →Tell us what happened
Include your app version, device model, operating system version, and the steps that led to the problem. Tell us what you expected and what happened instead, including any error message. If you attach screenshots, hide personal information first. Never send passwords, verification codes, or payment details.
Delete your account
Open Me → Delete account in RomyEcho, review the warning, and follow the confirmation steps. Deletion is permanent. If the app asks you to sign in again, complete that step and retry. Uninstalling the app does not delete your account. If you cannot sign in or complete deletion, email us for help. See our privacy policy for details about deletion and retained records.
Try these first
Check your internet connection, close and reopen RomyEcho, and check the App Store for an update. Then try the action again. If a lesson or audio file still fails, include the lesson name or number and any error message in your email.
Verification email did not arrive
If your sign-in method requires an email verification, check your spam and promotions folders and confirm that you entered the correct address. Request another verification email from the sign-in screen. If it still does not arrive, contact us and tell us which sign-in method you used.
Progress looks different
Check that you are using the same sign-in method and account you used previously. A different account may show different learning progress. If your progress still looks wrong, email us with your sign-in method and a description of what is missing. Avoid creating another account while we help you investigate.